We are hiring!
Here at South Lincs Vets, we are looking for a friendly and approachable Veterinary Receptionist for busy veterinary practice in Freiston.
Reception duties include:
- Representing the surgery as the first point of communication for all clients.
- Offering the highest levels of customer service; always listening to client’s needs, acting with urgency and always following up on outstanding queries for clients.
- Keeping patients at the centre of everything we do. Greeting where suitable and checking in with owners on arrival regarding their pets care.
- Dealing with a range of situations with clients offering empathy where needed, advice from vets, guidance with care plans and taking payments for both large procedures and appointments.
- Passing varied information over to clients from the veterinary team regarding medication, prescriptions, appointments and treatments.
- Being able to handle conversations around financial situations with ease and confidence.
- Answering the phone with consistent attention to detail and customer service, taking care to listen particularly when relaying crucial information to the vet team.
- Inputting a variety of information into our database/systems such as appointment details, animal weights and prescription requests.
- Cash handling on a daily basis as well as taking card payments throughout the day.
- Supporting with insurance claims including giving clients information regarding their insurance claim where necessary.
- End of day cashing up and banking.
- Ensuring the reception environment is kept clean, professional and inviting.
About the rota and salary
This is a part time permanent role working 30 hours per week, 1:5 Saturday or Sundays from 8:00am-4:00pm (Sutterton Main Hospital) and some bank holidays as per rota.
There will be a mixture of early and late shifts 12:30pm-6:30pm and 8:00am-2:00pm.
The salary will be from £18,000-£19,000 DOE per annum.
About us
Sutterton Vets is situated just off the main A16/A17 Sutterton Roundabout. Access to the surgery is via Waterbelly Road where you will find our car park offering plenty of off road parking. Centrally located being 5 miles from Swineshead, 6 miles from Boston, 7 miles from Holbeach and 8 miles from Spalding.
In addition to a competitive salary, you will benefit from:
- 6.6 Weeks annual leave
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
- Pension scheme
- Discounted staff pet care
As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process
Animals treated
Small animals
Farm animals
Any questions before ing?
Speak to Lucie Brownsword from our recruitment team who would be happy to help you with any questions you have before ing for this role.
United Arab Emirates