Revenues and Benefits Customer Resource Officer
Job description
Are you looking for a new challenge? Can you deliver excellent customer service whilst managing other priorities and working under pressure? Are you a positive and proactive and looking for a new challenge?
If you have answered ‘yes’ to all the above, you could be the person we are looking for.
The customer service team delivers the front-line service for Housing Benefits and Council Tax Support. You must be motivated, confident, and committed to delivering the best service to all our customers.
You will be dealing with our customer in person, on the telephone and via email. You will need to be able to demonstrate the ability adapt your style for different people and circumstances and remain calm but assertive in difficult circumstances.
Technology and digital media are becoming more important to our daily business so you must be able to demonstrate excellent IT skills and the ability to pick-up new IT systems quickly.
The role involves gathering information and supporting documents to enable claims to be processed or revised. You need to have an eye for detail and can maintain accuracy while balancing the competing demands of the role.
It is important that you are a team player contributing to improving the service and ensuring the team’s targets and deadlines are met.
Benefits knowledge is desirable together with an understanding of the issues facing our customers under the on-going Welfare Reforms and helping others with the cost of living crisis. You will be given on the job training and where appropriate you will be sent on external training courses to enhance your development.
The Council operates a hybrid working policy, where teams determine their own working arrangements to fit their individual and team needs. Within the Revenues and Benefits Admin teams there will be the expectation that you will attend the office 2 or 3 times per week to deal with the incoming post, and printing responsibilities.